Frequently Asked Questions
If your question isn't answered here, contact us at info@uvultimatevision.com or on WhatsApp (+39 329 752 8381) — we answer within 24 hours.
What is UV Club? UV Club lets you change your glasses like you change your clothes — two pairs a year, prescription or sun, lenses included, from €30/month. Buying them separately would cost you €190–510 more. Adults and children. See the UV Club page for details.
Can I order prescription lenses? Yes. Almost every optical frame takes single vision, progressive, transition, mineral sun and blue-light lenses. Add your prescription at checkout, or use our Iris personal shopper service and we'll guide you personally.
Are your frames really handmade? Yes. Eye Respect and Monaco frames are handmade in Monaco; F1 Optical is designed and handmade in England; F1 sunglasses are handmade in Monaco. Every frame is hand-finished, not mass-produced.
How can I order glasses? Browse our selection of sunglasses and eyeglasses through the site's categories. Once you've found the model you want, add it to your cart and proceed to checkout. If you'd prefer help, contact us on WhatsApp or chat directly from the product page — we'll assist you in real time. For prescription frames, add your prescription at checkout, or let Iris guide you.
What does delivery cost? Europe (including Italy): free on all orders. UK: free over €245, otherwise £20. USA and rest of world: free over €245, otherwise €30. Calculated automatically at checkout.
How long does delivery take? Usually 2–5 working days in Europe, and 3–7 working days to the UK, USA and rest of world. Orders to the UK, USA and outside the EU may be subject to local customs duties on arrival.
What's your returns policy? You can return unworn frames within 14 days of delivery. In Europe, return to UV Studio Brescia; from the UK, USA or elsewhere, contact us and we'll provide the return address. The customer covers return shipping. Every frame carries a two-year manufacturing warranty.
Can I pick up at the store? Yes — collect your order at UV Studio Brescia, Via Fratelli Dandolo 5/7, usually ready within 24 hours. Our team will help with selection and fitting. And while you're there: specialty coffee, a gin bar, and live acoustic music.
Can I get my frames adjusted? Yes. Visit us at UV Studio Brescia and our team will adjust your frames for a perfect, comfortable fit.
What's covered by the warranty? The two-year warranty covers manufacturing defects. It does not cover breakage from misuse or poor maintenance.
Can I use a discount code? Yes — enter your code at checkout, before payment.
What methods of payment do you accept? Mastercard, Visa, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, and advance bank transfer. The amount may be charged when your order is accepted and processed. Cash on delivery is not available.
Can I change the delivery address? We start processing orders quickly, so contact us as soon as possible if you need to change the address or delivery method on a confirmed order. We'll do our best before it ships.
Where can I find my order confirmation? A confirmation email is sent automatically once your payment is approved. If it doesn't arrive within a few minutes, check your spam folder. Still can't find it? Contact us by email or WhatsApp and we'll resend it.
How can I track my order? When your order ships, you'll receive an email with a tracking link for the courier handling your delivery. Use it to follow your delivery, and contact the courier directly for any delays.
What if I don't receive my order, or an item is missing? If your package isn't delivered, notify us within 14 days of your shipment confirmation email. If an item is missing, keep all the packaging so we can investigate. Report any issue with incorrect, missing, or wrongly delivered items promptly in writing. We may ask for photos before authorising a return or refund.
