Zoobug
Hide 'n' Seek - Milky White • ZB21021
Zoobug is a premium children’s eyewear brand, offering both optical and sun collections. We create high optical-quality, stylish, and fun frames to wear. We care to make them affordable since eyewear is a medical necessity as well as a fashion accessory. Our award-winning frames have been rewarded in top eyewear trade shows. Our mission is to help children see well & look amazing. We want the young up-and-coming generation to feel comfortable and special.
Pickup available at Via G. Carducci 21/g
Usually ready in 24 hours
SIZING GUIDE
Sunglasses and optical spectacles come in different sizes, suitable for a wide variety of face shapes. If you look at the temples of a pair of glasses you own, you will probably notice two or three numbers.
The first (usually between 48 and 58) is the width of the lens in millimetres. The higher the number, the wider the lens.
The second (between 15 and 25) represents the distance between the two lenses.
The last one (between 135 and 150) indicates the length of the temples.
If you happen to wear glasses that do not sit well on your ears, you should aim for a temple measurement of at least 145 mm.
To obtain an accurate measurement, use a tape measure or flexible ruler. Measure the frame width, bridge and temple length as shown in the image below. Be sure to compare these measurements with the product specifications to ensure a comfortable and secure fit.
- Adults Fitting
- Sport Frames Fitting
- Kids Fitting
Product information
UV Ultimate Vision ships worldwide, using the worldwide services of DHL, UPS and other reliable and safe express couriers. We hope that your experience receiving your order at home will be the best.
Deliveries in Italy: the delivery fee for orders under 150 € is 10 € and is automatically calculated during checkout. Higher amount orders benefit from free delivery and are usually delivered in 2-5 working days.
Deliveries in the European Union: for orders under 250 € there is a delivery fee of 20 €. Orders above that amount benefit from free delivery.
Deliveries in the Rest of the World: for orders above €450 there is a delivery fee of €50. Orders above that amount benefit from free delivery.
Our shipping service operates Monday through Friday. Orders are not prepared for shipping on Saturdays and Sundays. Orders received on holidays or weekends are picked up and handled on the next business day.
If you are not completely satisfied with your sunglasses or eyeglasses and would like to make a return or exchange, please send an email to info@uvultimatevision.com with your full name and order number listed on the order confirmation.
We will be happy to offer advice on alternative eyewear styles or alternatively issue a return authorization.
Returns must be made within 7 days of receiving the package.
The cost of returning the item is the responsibility of the customer. You are responsible for the goods until they are returned to us in store, so please take good care of them.
We recommend traceable and insured shipping service, as we cannot take responsibility for items lost/damaged in transit.
Once the returned item has been inspected by us, you will be entitled to receive an exchange or refund as you request. We will refund the full amount of your original order as per your legal rights. Refunds will be made within 48 hours of receiving the items in store. Depending on your bank, refunds may be made within 1-3 weeks of being credited to your bank statement.
At UV Ultimate Vision, we are not only an online destination for high-quality eyewear and lifestyle products, but we also have a physical store where you can discover our collections in person.
Our operational location, UV Ultimate Vision Studio at 21/G Via G. Carducci in Asola, offers a welcoming space where you can immerse yourself in our product range.
Whether you're looking for the perfect pair of eyewear or exploring our diverse selection of lifestyle products, our team is dedicated to providing you with personalized assistance to ensure your experience is exceptional. From supporting you in choosing collections to finding the ideal fit and style, our knowledgeable staff is here to guide you every step of the way.
Visit our store and let UV Ultimate Vision redefine the way you see and experience eyewear.
WHY UV ?
From decades of experience in the world of eyewear (and more) comes UV Ultimate Vision!
We redefine the world of traditional optics through evaluation and customisation of the most suitable eyewear for you, while you enjoy one of the best coffee, food and live style experiences in a new and innovative reality.
FAQ
If your questions are not answered below, feel free to contact us and one of our customer service experts will be happy to assist you! We are available 24/7 to meet your needs.
Eyewear Adjustment
Visit us in the shop and our professionals will adjust your frames and adjust the fit for absolute comfort.
Glasses Warranty
The two-year warranty covers any manufacturing defects. It does not cover any breakage due to misuse or poor maintenance by the consumer.
How can I order glasses?
You can get inspired by browsing through our wide selection of sunglasses and eyeglasses by browsing through the site's categories. Once you have found the model you wish to purchase, add it directly to your shopping cart and proceed to payment, following the instructions provided during the checkout process. If you prefer, contact us by phone or via chat, directly from the product page. We will be happy to assist you in real time with your choice and order steps.
Can I pick up at the store?
Absolutely! The UV Ultimate Vision team will assist you with the perfect selection and fitting.
Can I use a discount code?
You can redeem one of our discount codes you received by email or we assigned to you by simply entering it during check-out, before proceeding with payment.
What methods of payment do you accept?
You will be able to finalize the payment of your order using the method you prefer: Mastercard, Visa or American Express Credit Card, PayPal, Shop Pay, Apple Pay, Google Pay. Remember that the transaction may not be charged immediately, but at the time the order is accepted and processed. Payment by bank transfer in advance is possible. Cash on delivery is not possible.
Can I change the delivery address?
The processing of your order is initiated quickly. For this reason, please contact us promptly if you would like to change the address or delivery method, for an order that has already been confirmed.
Where can I find my order confirmation?
After placing an order and receiving payment approval, you will automatically be sent a confirmation email. If you do not receive this confirmation email within 5 minutes, please check the spam folder of your email client. If you do not receive it, please contact us by email or phone.
How can I track my order?
The moment your order is shipped from one of our logistics centers, you will receive a confirmation email that contains a link to the tracking of the Express Courier that will make the delivery. We recommend that you consult the tracking to follow the delivery on the Express Courier's website and contact them directly in case of delivery delays or reports.
What should I do if I do not receive my order or an item is missing?
If your package is not delivered, you have 5 business days from receipt of your shipment confirmation email to notify us; if you fail to notify us, we cannot be held responsible for lost shipments. If your package is delivered and one or more items are missing, please keep the packaging so we can determine what happened. Any disputes regarding incorrect items, missing items, or delivery to the wrong address must be promptly communicated to us in writing or it will not be accepted. We reserve the right to request photographic support regarding incorrect or nonconforming merchandise before authorizing a return for a full refund.
